This week marked another interesting milestone for Facebook. For the first time, they were included in the 2010 American Customer Survey Index E-Business Report. Facebook scored 64 out of 100. The reasons for this score, according to ForeSee Results CEO Larry Freed, are “privacy concerns, frequent changes to the website, and commercialization and advertising.”  To be fair to Facebook, I think that a lot of these concerns are unwarranted. Facebook is a business, so commercialization and advertising are inevitable. As Facebook grows, so are changes to the website. Truthfully, today’s Facebook is a much better format than it was in 2004, especially considering how much more content is on each profile, though every change to the user interface rallies thousands of users rejecting the changes.  I think the problem most people have boils down to the fact that Facebook today isn’t Facebook circa 2004, and for a lot of people, not the Facebook they signed up for initially.

When I signed up, I was able to post anything I wanted for my friends old and new to see, but most importantly, I could do so (seemingly) without consequence. Great hook for college kids, right? Then, employers started checking Facebook profiles: strike 1. Facebook later became open to high school students: BIG strike two, and in my opinion, the first time Facebook did something “uncool”. Eventually, Facebook became open to anybody and everybody, including mothers and grandmothers everywhere: strike 3; I’m out. But not really – I can’t leave Facebook. Professionally and socially, Facebook provides a service I can’t find anywhere else online, so I’m stuck with a measly profile and a handful of appropriate pictures.  Facebook has become a chore, not enjoyment.

I’ll admit that I’m skeptical of Facebook’s third-party applications (and privacy settings and open graph and Facebook for websites and…), so I’m not getting the full Facebook experience. But like I said earlier, that’s not the Facebook I signed up for. A lot of my peers share this sentiment and that score of 64 shows that it’s likely more than just my peers.  But, since there isn’t an alternative, we stay, unhappily, on Facebook. Scott Stratten of UnMarketing just wrote a great post about customer loyalty and how a company shouldn’t ignore loyal customers. Facebook has 500 million (unwillingly) loyal customers.  I think if a worthy alternative pops up on the web (here’s looking at you, Diaspora), Facebook would see how disloyal its users are when a mass exodus occurs. They can ask MySpace about that. Remember MySpace? They were a big deal in 2004…

Satisfaction isn’t low all over the web though. Google, Bing, and Yahoo received 80, 77 and 76 respectively in ForeSee Results survey. I think this shows customers still trust search. To most people, search hasn’t changed that drastically. From a search marketing perspective I can attest that search changes daily, sometimes so fast I work with my running shoes on. People love social media – I know I sure do – and it can offer a whole lot, but, at the end of the day, Search is an institution. There’s been great competition that has truly benefited users as search results are more fine-tuned for location, search history, etc. It will be a long time before Social Media can give me better, unbiased results for an inquiry than Search, and with Facebook’s current customer satisfaction, I don’t think they’ll be the powerhouse to take down Search.

Do you think Facebook will change the future of Search? Sound off in comments.

In the past five years, give or take, product placement has gone from carbonation to technology. We’ve had the Apple logo shoved down our throats so much so that every time I eat a granny smith, I think about how much I spent on my iMac – no regrets of course,  just high tech advertising at its best.

Before digital media, the sponsorship heavy hitters included Coca Cola, Budweiser and car dealerships. When Brad Pitt drinks it, we drink it. Now that search engines, subscription and social networking sites have become “products” in themselves, we are seeing more and more of their presence in commercials, feature films and on our favorite TV shows.  So, just how far away are we from hearing the words, “this broadcast is brought to you by Twitter?”

Living rooms across the country were astonished by this year’s Google ad during the Superbowl. Does Google.com really need a commercial to grow its profit margin? “How much did that air time cost?” an eager Saints fan asked me. I have a good guess, but I bet Ancestry.com could tell you, considering they’re running Sunday ads on NBC during “Who Do You Think You Are.”

And let’s take the recent blockbuster graphic novel turned movie, Kick Ass. If any film could’ve snuck in a subliminal Pepsi can, Doritos or pizza, targeted at teenagers, it was this one. On the contrary – in this day in age, it was comic books, iPhones and MySpace.com. MySpace you ask? Yes – that blast from the past networking site is the communication device used to call the title character into fighting crime. Okay, a little behind the times in my opinion but perfect if they are trying to drive traffic back to  their site, right?

Is this an example of product placement? Absolutely. Free advertising? That still remains a mystery. Corporate sponsorship deals are very hush, hush – especially in the film industry. So, whether consumers will be rushing to their computers to join MySpace.com (again) or buy a set of nun chucks after seeing Kick Ass – that remains to be seen.

Move aside Pepsi and Starbucks – I’ll be drinking the iPhone and Facebook from now on!

Don’t be fooled. Yes, the snake oil hucksters that schlep keyword stuffing and link spamming are doomed, but their future was never very bright to begin with. If this is your strategy you’ll get nowhere, and if you’re paying for this then you’re wasting your money. If you’re charging someone for this, shame on you.

The core aspects of SEO, however, are needed more than ever. Google alone averages more than 200 million searches per day. With that much daily traffic, their view of your website matters. Do you really want to completely ignore the potential to earn traffic from them? Or worse, leave it entirely to chance? If you get one ten-thousandth of one percent of that (that’s 0.0001%), 200 people per day will see your site. Do that many people cross your doorstep each day? Does your phone ring that many times each day? Clearly there is an upside to paying attention to Google.

The traffic that your website receives can provide keen insight into what your target market thinks about your company. Whatever the goals of your company, your website can help you get there. Increasing sales, improving customer retention, reaching a new customer base, improving the return that you get on your AdWords spend… these are all achievable. As long as you are measuring your website’s traffic and can recognize trends, you can reach your goals.

Don’t misread the data. Yes search is changing, it has been since it started. It would be a mistake to infer that this makes SEO irrelevant. Quite the contrary, the changes that Google is making strengthen their search results, which gives people greater confidence in the answers they find through Google, which means that more people will be searching.

Optimizing your website for search is more important now than ever. Frankly, it’s irresponsible to think otherwise.

1. Mingle2 – In 2007 Matthew Inman (the former CTO of SEOmoz), designed and built the dating site Mingle2. Because of his previous experience with search engine optimization he knew the importance of inbound links, and he had the skills to boost his fledgling site through the likes of Google and Yahoo!. Within four months he generated nearly a quarter of a million links to the site and ranked #1 on Google for the phrases “online dating” and “free online dating.” This success earned him mentions on popular sites such as Digg and MSNBC.com, and generated nearly 2 million pageviews per month. Inman eventually sold the website to, and now works for JustSayHi. However cool Mingle2 is, it would have never succeeded this quickly (and in such a competitive market it may not have succeeded at all) apart from Inman’s skill in generating traffic through search engine optimization. The full story can be found on 0at.org.
2. San Diego Chiropractic – David Klein is the owner of a San Diego chiropractic firm, and when he saw the potential within Google he decided to try to rank for the term “san diego chiropractor.” He attended a couple of PubCon’s and learned some techniques for ranking well for search terms. He then got to work, transcribing the video of a Matt Cutts talk, and generating clever cartoons of some of the people he ran into at the event. These efforts have earned him more than 3,000 one way links and he has achieved his goal. More than two years later he’s still above competitors that have that search phrase in their domain! Matt Cutts was so impressed that he even blogged about Dr Klein’s success.
3. Automobile Recovery Bureau, Inc – This is a Houston auto repossession company that has been in business for more than 60 years and was looking for a boost in business. They contracted an SEO firm which helped them decide on a new domain, update their content and generated links to the site. The plan worked, within a year they ranked #1 for terms such as “houston repo” and “houston repossession.” They must have been pleased with the results because their SEO efforts began in 2002, and over the years they have done the work to maintain a #1 ranking for the targeted terms.
4. Falcon Storage – This is a Red McCombs Media client that leases storage containers in central Texas. In the summer of 2007 they launched a new website that generates quotes, has detailed information about their products, and the businesses which they serve. Six months later they expressed a desire for SEO, so we got to work keyword optimizing their site. Within two weeks they ranked #1 for such terms as “austin connex box” and “san antonio storage container.” The number of quotes generated by their website skyrocketed. Since then they’ve launched a blog, which has helped to solidify their strength in this market.
5. Southwest Airlines – Once again I have to include Southwest. I’m not a fanboy, but I do think that they get modern marketing at a level that eludes many other companies, and this is a great story. Southwest’s social marketing manager, Paula Berg, shared this last week at the Austin Online Marketing Summit. Every year the folks at Southwest’s headquarters, including the CEO, celebrate Halloween with a crazy costume. One year the CEO mentioned that he planned to dress as Gene Simmons. Someone commented that the CEO of USAir had donned that costume a few years ago, and after discussing it for a while they went to Google to prove it. They tried searches such as “doug parker gene simmons,” “usair halloween,” “doug parker costume” and anything else they could think of to find the answer. For every search term they tried, Nuts About Southwest was the top hit. They had blogged about halloween so much that their site was the top hit for terms directly about their competitor. Talk about success!

These are just five stories from a broad segment of businesses. There bottom line is that SEO works, and savvy companies across America are taking advantage of Google’s strength by working to appear for competitive search terms. Don’t be left out. If you think your company could benefit from search engine optimization, please contact us and we’ll discuss the possibilities with you.